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Gekauft habe ich mir das Chuwi Hi10 Pro. Leider bekam ich das falsche Keyboard mitgeliefert. Nachdem ich es gemeldet habe, wurde mir rasch und unkompliziert das richtige Keyboard geschickt. Top Kundenservice!
(5/5)
Sonderbestellung Lederhülle
By
Anonym on 29/05/2017dummy Verified Purchase
Angefragt hatte ich eine Lederhülle des Smartphone-Herstellers, die in Europa leider nicht zu bekommen ist. Das gesuchte Teil wurde extra für mich beschafft und ich bin vom Service begeistert. Nochmals vielen Dank - alles gut geklappt!
(3/5)
Wie erwartet
By
Anonym on 02/01/2017dummy Verified Purchase
Habe die Smartwatch im Bewusstsein dass die App Englisch, und auf der Watch aber auch chinesische Zeichen drauf sind bestellt. Hatte mich aber nicht näher damit befasst. Es hat etwas länger gedauert als von Tradinsgshenzhen gewohnt bis das Gerät bei mir war, was aber auch daran lag, dass ich ein schwarzes Armband wollte. Dieses wurde mir kostenfrei als Ersatzarmband beigefügt, was ich lobend erwähnen mag.Von der Hardware war ich positiv überrascht. Im "Standbymodus" liest sich das Ziffernblatt ab, als wäre es ein farbiges E-Ink-Display. Auch der Tragekompfort des Armbands ist sehr angenehm, vergleichbar mit dem Kunststoff des MiBand2. Auch im Sonnenlicht ist alles noch gut ablesbar. Auch das erkennen der "auf die Uhr schauen" Handbewegung funktioniert gut. Einzig im Schlaf stört mich das erhellen des Displays manchmal wennich mich bewege.
Es war natürlich wie bei nicht offiziell in Europa erhältlicher Chinahardware noch etwas nacharbeit notwendig. Habe jetzt anhand von im Internet zu findenden Tutorials auch auf der Uhr ca. 80% englische Sprache drauf. Die Amazfit-App funktioniert, hatte aber erwartet, das die MiFit-App den Ersatz des MiBand2 durch die Amazfit-Smartwatch problemlos meistert. Dem ist leider nicht so, so werden z.B. keine Schlafdaten und Pulsmessungen erkannt. Aber hierfür wird es zukünftig bestimmt Weiterentwicklungen geben. Alles in Allem war mir klar, dass ich als earlyadopter keine 100%ige Softwarelösung erwarten darf, aber von der Hardware und dem Preis- Leistungsverhältnis wurden meine Erwartungen erfüllt.
Die 3 Sterne spiegeln das Gesamtbild wieder, der Service seitens Tradingshenzhen war wie bisher gewohnt tadellos.
Customers are required to inform themselves about the customs fees and customs regulations in their country. All prices on the website are exclusive of customs duties and import VAT of the respective recipient countries. As we only offer Global Priority as a shipping method since recently, the import costs are taken over by the logistics company in China. So there is no further cost for the customer. Our company is located in Hong Kong and therefore a third country without VAT. This shipping method usually takes 2 weeks, but it is the most cost effective method.
What does shipping in 3-5 Days mean?
Like many other China Shops, we do not have a large stock, due to often price fluctuate in China. "Shipping in 3-5 days" means nothing else than to have the device in stock, or within a maximum of 5 days. It is then packaged and shipped.
How long does it take before the package gets to me?
The shipping process varies and is only conditionally influenced by us or the buyer. At best, between 5-10 days and in the worst case, about 10-14 working days. The rule is it is ready for shipping within 3-4 days and is send then to your counry. From the delivery to your location it takes around 10-14 days.
Is absence of CE mark a problem during import?
No, the European CE mark, as we know it, is not a "verification" seal, but an administrative symbol which expresses the freedom to market such marked industrial products in the European internal market. If you want to sell the goods as a trader, this sign is important to you. However, if you are a private individual, the CE mark is not important to you and should not hinder importation.
We even guarantee that every device from us comes, will arrive at your place.
Is the device checked before departure?
Yes, we take extra time and check all the features and the hardware. This includes camera, GPS, sensors, display, charging tests as well as an evaluation of external defects. If a new firmware is available for the device, we will install it. In the case of errors, an exchange will be carried out before shipment and a new functional device will be sent to the customer. We guarantee that our customers receive only faultless devices. If you do not agree to these tests, please let us know when ordering. Please keep in mind, however, that under certain circumstances - but in the rarest cases - due to the tests, images can remain on the device.
Will I receive an invoice?
Yes. As soon as you have paid, the invoice will available to you via the customer area. You can download and print them at any time. If there are any problems with customs, please do not hesitate to contact us.
Will my data be treated confidentially when placing an order?
We will treat your data confidentially. All orders are sent via an SSL-encrypted page. All passwords are encrypted in the database. Your data will not be passed on to third parties and will not be used by third parties for advertisement.
Is there a 14-day cancellation period?
Yes we offer a cancellation period, but be aware you have to pay the return costs, which can be quite expansive. We have a lot of reviews from known Youtubers / Blogs, which try to inform you about every product. Please inform yourself about the device before purchase to avoid misunderstandings.
How can I cancel my order?
As long as the package is not shipped and paid for, you can cancel your order at any time. Simply contact us through the contact form on our website. Please enter the order number in the subject line.
QUESTIONS ABOUT WARRANTY AND REPAIR
Defective Device on arrival, what’s next?
If the device is already defective, please contact us immediately. We test all devices for functionality, but in rare cases it can happen that the goods are damaged during transport. In this case, you will receive a new device free of charge and we will accept the shipping costs for the replacement and return delivery.
How do I proceed when my device is broken?
First, keep calm. Please contact us by e-mail, preferably the customer area in our shop. We will go through the errors, because, often, small software errors can be solved very easily with an update. If it is really a hardware fault, you can then make a warranty claim. You will receive further instructions from us.
In addition to the free shipping of your device to China and the free return, we also offer the possibility to use our repair partner in Germany, Austria, Switzerland or Poland for minor errors. This is much faster and completely free for you during the warranty period.
How long does a warranty or repair case take?
The duration of a repair depends on various factors, including the shipping time to China or the availability of spare parts in Germany with our repair partner.
Repair in Germany: This is possible if the spare parts are quickly available. Once you place a warranty or repair request, send the device to our repair partner and it should be back to you within a week. In the case of a warranty, we will assume the full costs, in the case of a repair order outside the warranty, you will pay less to our repair partner.
Repair in China: Should the fault not be repairable in Germany, the device must be taken to China. Do not worry, we will take shipment to China and back again. In the warranty period the repair is completely free of charge for you, for repairs outside the warranty period, we’ll charge a small fee. Usually, a repair in China takes 3-6 weeks, but don’t worry, you do not have to completely stay without a smartphone. We offer each customer the opportunity to send a loan-unit for the period of repair. This service is also free of charge.
Will I lose the warranty by flashing?
That depends on the update. If it is an official update, you can install it. If you do not know how to do this, you can contact us at any time. However, if you try to install a Custom ROM or root the device (except devices that are already rooted, such as Xiaomi devices), it is possible that the manufacturer denied the warranty, but wasn't the case till now. This must be decided on a case-by-case basis.
QUESTIONS ABOUT SOFTWARE / UPDATES / MISCELLANEOUS
Other shops have the device with Multilanguage, why don’t you?
Many other shops use Custom ROMs and can also offer German and other languages on the devices. The problem with such ROMs is that you can no longer update and it can often happen that there are Trojans, Spam Ware or viruses on it. We avoid this by using only the official ROMs, even if that means that we can only offer a device with English / Chinese.
Many customers come to us and ask us if we can flash their devices, where we unfortunately have to reject. The Custom ROMs have been installed by detours and often prevent a normal update or flash.
Does the device have a manual?
Most Chinese manufacturers only provide a Chinese short guide, but even renowned manufacturers such as Motorola or Apple do not have complete instructions nowadays. It is generally assumed that you can explore the system yourself, With MIUI or emotion UI you can easily find your way, because both Android manual are quite self-explanatory.
What are dual SIM smartphones?
Dual SIM means that you can insert two SIM cards into a mobile phone. You can use two SIM cards, also from different providers. Thus, for example, you can combine a low-cost data tariff and a low-cost telephone tariff, or use foreign cards if necessary.
Do the smartphones work in Europe without problems?
All smartphones and tablets, which offer mobile Internet and telephone calls, work in Germany & Co. without problems. We also offer only devices that work without problems in the European countries and the rest of the world. Although there are China Mobile versions, these are not offered by us.
What about updates with China Smartphones?
This is mostly due to the popularity and size of the manufacturer. Meizu or Xiaomi device regularly get an update than a completely new and small manufacturer. In our product selection, we ensure that we only offer high-quality devices that are regularly updated with updates. Xiaomi devices often get weekly updates and can quickly adapt the latest Android version. Also Meizu, Huawei, OnePlus, Realme or Oppo and Vivo offer the latest updates very quickly.
These can then be installed via OTA (Over The Air), or must be downloaded and then installed with the Updater app.
How good is the quality of China Smartphones / Tablets / Gadgets?
This is very different. We have set our goal to only offer high quality devices. We want to avoid mistakes that frustrate customers. China technology has improved considerably over the last few years and heard, as can be seen from the example of Xiaomi, to the best of what is currently available.
Trojans or Spam Ware on Xiaomi devices?
NO, definitely not with us. We pay close attention to the quality of the devices offered by us. With us, each device is checked for errors and installed with the new and current official ROMS. We use the latest official Xiaomi ROMS or Xiaomi.eu ROMS. There are no Trojans, viruses or other malicious software on it.
Many other shops use Custom ROMs and can also offer German and other languages on the devices. The problem with such ROMs is that you can no longer update and it can often happen that there are Trojans, Spam Ware or viruses on it. We avoid this by using only the official ROMs, even if it means that we can only offer a device with English / Chinese.
As also mentioned in the ComputerBild article here, we are called one of the few trustworthy shops.
With the Xiaomi USB C to USB C cable, devices can be charged with up to 6A and 120W. The cable is 200 cm long and particularly durable. The cable can be bent 90 degrees up to 20000 times without showing a defect.
With the Xiaomi USB C to USB C cable, devices can be charged with up to 6A and 120W. The cable is 100 cm long and particularly durable. The cable can be bent 90 degrees up to 20000 times without showing a defect.
The Cam Shield Pro Hardcover for the OnePlus 11 from Nillkin not only offers an extravagant look, but also a shield for your camera on the back. The robust material ensures good protection against scratches or fall damage.
The Xiaomi 14 Ultra TITANIUM is a flagship through and through with its Snapdragon 8 Gen 3, 16 GB LPDDR5X RAM, 1024 UFS 4.0 ROM, a 6.73 inch 2k AMOLED LTPO display with 120 Hz and 3000 nits, WiFi 7, Bluetooth 5.4, IP68 and a 5300 mAh battery with 80W wireless charging. In particular, the Leica Quad camera with four 50MP sensors and a 50 MP Sony LYT-900 1-inch sensor with variable f/1.63 - f/4.0 aperture makes the smartphone one of the best of 2024.
The Xiaomi Mi Pad 6S Pro Pad Small Keyboard Cover offers 72 keys, special keys for media control and an adjustable stand. The high-quality material is particularly durable and reliably protects the tablet from scratches and drops.
The Xiaomi Mi Pad 6S Pro Cover is made of high-quality and robust TPU and thus offers comprehensive protection against scratches and drop damage. The cover can be used both horizontally and vertically as a stand.
The Xiaomi Mi Pad 6S Pro Pad Keyboard Cover offers 72 keys, special keys for media control, a large trackpad with multi-touch support and an adjustable stand. The high-quality material is particularly durable and reliably protects the tablet from scratches and drops.
The Redmi Book Pro 16 features the new Intel Ultra 5 125H processor with Intel Arc Graphics, 32 GB LPDDR5X RAM, 1024 GB SSD, 16-inch 3K display with 165 Hz and an aluminum unibody. Thanks to the 99 Wh battery, a runtime of up to 27 hours is guaranteed. WiFi 6, Bluetooth 5.3, stereo speakers, fingerprint sensor, Full HD webcam and keyboard illumination are also offered.
The Redmi Book Pro 16 features the new Intel Ultra 7 155H processor with Intel Arc Graphics, 32 GB LPDDR5X RAM, 1024 GB SSD, 16-inch 3K display with 165 Hz and an aluminum unibody. Thanks to the 99 Wh battery, a runtime of up to 27 hours is guaranteed. WiFi 6, Bluetooth 5.3, stereo speakers, fingerprint sensor, Full HD webcam and keyboard illumination are also offered.
The Redmi Book Pro 14 features the new Intel Ultra 5 125H processor with Intel Arc Graphics, 16 GB LPDDR5X RAM, 512 GB SSD, 14-inch 2.8K display with 120 Hz and an aluminum unibody. Thanks to the 80 Wh battery, a runtime of up to 30 hours is guaranteed. WiFi 6, Bluetooth 5.3, stereo speakers, fingerprint sensor, Full HD webcam and keyboard illumination are also offered.