Customers of Blocksfun are granted full Warranty from the manufacturer. This is valid for one year from the date of the order (excl. Shipping time from abroad to China). We are still available for repairs outside the Warranty period at a reasonable price.
1.1 Warranty scope
Blocksfun Warranty covers all products that do not function properly within a year after order without the customer's intervention. This affacts mostly products that have electronic partns. This also applies to items that arrive damaged to the customer.
Blocksfun is not liable for damages caused by external factors, accidental damage, alteration, modifications, extensions, use of external part, negligence, improper transport, improper packaging or loss of the equipment.
If, during the repair, the device gets damaged, it will not be covered by the Warranty, Blocksfun reserves the right to charge the costs incurred in the form of handling fee as well as the costly repair for material and payment for services rendered.
1.2 Guaranty regulations and settlement of complaints
Please do not make a PayPal-conflict case! Buyer's protection is only valid in the event of non-compliance or deviation of the item’s description, so the purchase price would not be reimbursed. Blocksfun, will only be able to send a replacement device after closing the PayPal conflict.
First, contact our support ([email protected])). Never send a device back to us without explicitly discussing with our support. Our support will explain the further process in detail. Devices which are returned without noticing us will not be accepted by us and will be returned to you only after the payment of the shipping costs.
Contact our support and they will explain the further process to you. In some cases, our support team will ask you to create photos of the damaged device, these is necessary for clarifying the problem from afar. For easy processing, you can simply attach the damaged device photographs to your e-mail.
Please enclose an error description with your return. When packing the product, be sure to use a good padding to avoid damage during transport. If necessary, pack the device even into a small carton and then into a larger carton. The Post in China is not squeamish with cardboard boxes.
We arrange the shipping for repair and assume all costs incurred.
When the repair is completed by the manufacturer, your device will be returned to you.
Damages, which are not covered by the Warranty, but the product can be repaired by us. This also applies to damage caused after the Warranty period. In order to provide you with services for the repair, we will ask you to exactly describe the damage. The further processing takes place as in a Warranty case, with the difference that it is not repaired by the official manufacturer, but by an external service provider.